About Magle Biopolymers

Magle Biopolymers is part of the Magle Group – an international life science group with strong roots in dextran technology. We develop and manufacture advanced polymer-based materials used in medical products, contributing to improving patients’ lives.

As a CDMO entity within the group, Magle Biopolymers operates in a regulated environment with high quality requirements. Quality, accountability, and cross-functional collaboration are core elements of our daily work, and we continuously strive to improve our processes and solutions.

About the Position

In the role of Customer Service & Logistics Manager, you will become part of the Commercial organization and play a key role in managing customer relationships and ensuring reliable order fulfillment.
You will act as the primary point of contact for customers on all order- and logistics-related matters while ensuring close coordination between customers, production, and warehouse operations.

The position is primarily focused on customer service and order management in our planning systems, and also includes responsibility for the warehouse team (2 employees) and requires a structured, service-oriented mindset combined with strong cross-functional communication skills in a regulated life science environment.

As we are located in both Køge and Hårlev, you will be expected to be present at both sites regularly.

Key Responsibilities

- Own and manage the full order-to-delivery process, including handling incoming customer orders, keying orders into Business Central, and issuing order confirmations

- Maintain accurate forecasting and predicted sales data in Business Central, including planning of orders that are not yet confirmed POs

- Take the lead in consolidating our planning workflows from Visma, Business Central, and Excel-based tools into a single Business Central environment, and drive adoption of the new ways of working across the team

- Act as the primary customer contact for order follow-up, delivery status, logistics questions, and new customer onboarding

- Lead and supervise the warehouse team, ensuring accurate shipping, inventory handling, and compliance with internal procedures

- Coordinate closely with production planning and warehouse operations to ensure that supply, production schedules, and delivery dates align with customer demand

- Ensure visibility and control of the supply chain, proactively identifying risks related to capacity, lead times, or logistics

- Escalate any delivery delays, production issues, or customer-related risks to the Commercial Director in a timely and structured manner

- Contribute to continuous improvement of customer service, logistics processes, and cross-functional collaboration

We Imagine That You

- Have experience in customer service, order management, logistics, or supply chain coordination, preferably in a Life Science, pharmaceutical, or regulated industrial environment

- Are comfortable taking responsibility for a small operational team (the two warehouse staff report into this role) as part of a broader coordination role

- Have hands-on experience with Microsoft Dynamics 365 Business Central or a comparable ERP system; experience with Visma is a plus

- Have experience driving an ERP transition or system consolidation, ideally as a change lead, and are comfortable working with forecasting and sales planning data

- Work in a structured, detail-oriented, and quality-driven manner

- Communicate clearly and professionally with customers and internal stakeholders

- Are comfortable managing multiple priorities and escalating issues when required

- Speak and write English fluently (knowledge of Danish is an advantage)

We Offer

- A key role in an international and growing Life Science company

- A professional, collaborative, and quality-focused working environment

- Close interaction with commercial, production, and operations teams

- Opportunities for professional and personal development

- Competitive compensation and benefits package

Culture and Values

At Magle Group, we work according to the IMPACT values:

Innovate – we continuously develop and improve

Motivate – we engage and support each other

Positive – we approach challenges constructively

Accountable – we take ownership of quality and results

Customer – we focus on customer and patient needs

Teamwork – we succeed through collaboration

Application

We invite candidates for interviews on an ongoing basis and encourage you to submit your application as soon as possible.

For questions regarding the position, please contact Simon Jegou, Commercial Director, at simon.jegou@maglegroup.com, +46 703875428.

For HR-related questions, please contact HR Manager Rikke Tjustrup at rikke.tjustrup@maglegroup.com.

About Magle Group

Magle Group has a solid history within Life Science and has grown through strategic acquisitions. Today, the group consists of several specialized entities, including Magle Biopolymers, with a strong focus on dextran technology and CDMO services.